Privacy Policy – How pk2cars Protects Your Data

1 Who We Are

pk2cars is an online gaming and entertainment platform operating at pk2cars.app, designed specifically for players in Pakistan. The platform offers Casino games, Live Casino tables, Sports Betting — with a strong focus on Cricket and PSL — along with PKR-based deposit and withdrawal services via JazzCash, Easypaisa, Raast and bank transfer.

For the purposes of this Privacy Policy, pk2cars is the data controller — meaning we are the party responsible for deciding how and why personal data collected through the platform is used. If you have any questions about how your data is handled, our support team is available around the clock and data-related requests can be directed to our dedicated privacy contact address.

2 Personal Data We Collect

The personal data pk2cars collects falls into several categories depending on how you interact with the platform. The table below summarises what is collected and at what point in your journey with us.

We do not collect your full payment credentials — including your JazzCash or Easypaisa PIN, card CVV or full bank account number. These are handled exclusively by the respective payment providers and never pass through or are stored on pk2cars servers.

3 How We Use Your Data

pk2cars uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity during registration and KYC review, and keeping your account secure.
• Payment processing: Verifying PKR deposits made via JazzCash, Easypaisa, Raast or bank transfer, and processing withdrawal requests to your verified payment method.
• Platform operation: Delivering Casino games, Live Casino tables and Sports Betting markets — including Cricket, PSL and T20 content — and recording your betting and gaming history accurately.
• Fraud prevention and security: Detecting unusual account activity, investigating suspected bonus abuse, identifying multiple accounts linked to the same individual and protecting against money laundering.
• Customer support: Responding to your queries, resolving disputes, reviewing game or bet history when you raise a concern, and following up on open support tickets.
• Legal compliance: Retaining records as required by applicable law, responding to lawful requests from authorities, and fulfilling our obligations under anti-money laundering guidelines.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, site performance, payment flow and the overall player experience.
• Marketing communications (with consent only): Sending you information about bonuses, promotions, VIP offers and Cricket-season specials — but only if you have opted in. You can withdraw consent at any time via your account settings.

4 Legal Basis for Processing

Every time pk2cars processes your personal data, we do so under one of the following legal bases:

• Contractual necessity: Processing your registration data, payment information and account activity records is necessary to deliver the services you signed up for. Without this, we cannot operate your account.
• Legitimate interests: Fraud detection, platform security and abuse prevention are carried out under our legitimate interest in protecting the platform and all players from harm. We always balance this against your privacy rights.
• Legal obligation: Certain data — including identity verification documents and transaction records — must be retained for defined periods to satisfy legal and financial compliance requirements.
• Consent: Marketing communications are only sent where you have explicitly opted in. Technical cookies beyond strictly necessary ones are only placed with your consent.

5 Sharing Your Data With Third Parties

pk2cars does not sell your personal data. We share data only with the limited categories of third parties listed below, and only to the extent necessary for the purpose stated:

• Payment providers: JazzCash, Easypaisa, Raast and partnered banks receive only the transaction data needed to process your deposit or withdrawal. These providers have their own privacy policies and security standards.
• Game suppliers: Third-party Casino and Live Casino game providers receive a pseudonymised player identifier and your bet and game session data in order to deliver gameplay and resolve technical disputes.
• Identity verification services: During KYC review, your submitted documents may be passed to a third-party identity verification provider for automated or manual document checking.
• IT and hosting infrastructure: Our platform is hosted on secure servers managed by infrastructure providers who process technical and usage data solely on pk2cars's instructions.
• Legal and regulatory authorities: Where required by law, or where we have a good-faith belief that disclosure is necessary to prevent fraud or respond to a lawful request, we may share data with relevant authorities.

All third parties with whom pk2cars shares data are required to handle that data securely and to use it only for the specific purpose for which it was shared. We do not permit third-party service providers to use your data for their own marketing or commercial purposes.

6 Cookies and Tracking Technologies

pk2cars uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Strictly necessary cookies: These are essential for the platform to function — maintaining your login session, remembering your preferred language, keeping your account secure during a session. These cannot be disabled.
• Analytics cookies: These help us understand which pages are visited most, where players encounter problems and how the platform flow can be improved. Data is aggregated and anonymised. These are only placed with your consent.
• Preference cookies: These remember your platform settings — such as game category filters or notification preferences — so you do not need to reset them every time you visit.

You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will affect the platform's ability to function correctly. Disabling analytics or preference cookies will not prevent you from using any core platform feature.

7 How Long We Keep Your Data

pk2cars retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The general retention periods we apply are as follows:

• Account and registration data: Retained for the lifetime of your account and for a defined period after account closure, to allow dispute resolution and meet any applicable legal retention requirements.
• Transaction records: PKR deposit and withdrawal records, including references to payment methods used, are retained for a minimum of five years in line with standard financial record-keeping practices.
• Identity verification documents: KYC documents are retained for the period required to satisfy our legal and compliance obligations, after which they are securely deleted.
• Support communications: Chat logs and email correspondence are kept for up to two years after the conversation is closed, to allow follow-up on related issues if they arise.
• Marketing consent records: Records of your opt-in or opt-out choices are retained for as long as they are relevant, to demonstrate compliance with your preferences.

When data is no longer needed and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Security Measures

pk2cars applies a layered approach to data security to protect your personal information against unauthorised access, loss, misuse or disclosure. The key measures in place include:

• TLS encryption on all data in transit between your device and our servers.
• Encryption and hashing for sensitive stored data, including passwords and identity document references.
• Role-based access controls ensuring only authorised staff can access player account data, and only to the extent required for their specific role.
• Regular internal security reviews and monitoring for suspicious or anomalous activity across player accounts and the platform infrastructure.
• Two-factor authentication options available for player accounts to provide an additional layer of protection against unauthorised login.

While we take extensive steps to protect your data, no online platform can provide an absolute guarantee against all possible security threats. If you suspect your pk2cars account has been accessed without your permission, please contact support immediately so we can take prompt action to secure it.

9 Your Privacy Rights

You have the following rights in relation to the personal data pk2cars holds about you. To exercise any of these rights, contact our support team with your account details and a description of your request:

• Right of access: You can request a copy of the personal data we hold about you and an explanation of how it is being used.
• Right to rectification: If any personal information we hold is inaccurate or incomplete, you can ask us to correct it. For account details such as your registered mobile number or email address, corrections can also be made directly through your account settings.
• Right to erasure: You can ask us to delete your personal data where there is no longer a legitimate reason for us to hold it and no legal obligation requiring retention. This right does not apply to data we are legally required to keep — such as transaction records.
• Right to restrict processing: In certain circumstances you can ask us to stop actively processing your data while retaining it — for example, while a dispute about the accuracy of the data is being resolved.
• Right to data portability: You can request a structured, machine-readable copy of the personal data you have provided to us, which you can then use with another service provider if you wish.
• Right to withdraw consent: Where we process your data based on consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

pk2cars is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any part of the platform. We do not knowingly collect personal data from individuals under 18.

If during an identity verification check or account review we determine that a player is under 18, their account will be closed immediately, deposits returned where possible, and any data collected will be securely deleted except to the extent required for legal or compliance purposes related to the underage access incident itself.

If you believe a minor may have created an account or accessed the platform, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

pk2cars may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, the way we process data, or applicable legal requirements. When material changes are made, we will notify registered players through a notice on the platform or via the contact details registered to their account.

The date at the top of this page will always reflect when the policy was last revised. We recommend reviewing the Privacy Policy periodically, particularly after receiving a notification of changes. Continuing to use the platform after an update constitutes your acknowledgement of the revised policy.

12 Contact and Data Requests

If you have any questions about this Privacy Policy, want to understand how a specific piece of your data is being used, or wish to submit a formal data rights request — such as a request to access, correct or delete your information — you can reach the pk2cars team through the following channels:

• Live Chat: Available 24/7 directly from your account dashboard. This is typically the fastest route for straightforward queries.
• Email: For formal data requests or detailed privacy queries, contact us at the support email address below. Please include your registered account username and a clear description of your request.

For questions related to responsible gaming, deposit limits or self-exclusion tools, please visit our Responsible Gaming page for full guidance. For a complete overview of account rules, please refer to our Terms and Conditions.